Frequently Asked Questions

Shipped on the same day or the next day.

Default SF Express / JD, free shipping for orders above the threshold, subject to the checkout page. Additional charges may apply for remote areas.

Default to SF Express / JD / EMS, specific options depend on the region.

Please take a video/photo and contact customer service within 24 hours. After verification, we will resend or refund.

On-site package inspection is supported before signing for the delivery. In case of abnormalities, please take photos and record the courier's handling process, and contact customer service.

You can contact us to modify the address before the item is shipped; once shipped, modification is not supported. It is recommended to intercept the package or place a new order.

Default payment method is online payment; self-pickup is available in certain cities, please refer to the instructions on the checkout page.

Suggested 95°C; tea ratio 1:50, adjust brewing time slightly according to taste.

Store in dark, dry and sealed condition, best consumed within 3 months.

Gourde/porcelain pot better retains the original aroma; daily cup brewing is also acceptable, pay attention to water temperature and tea-water ratio.

Refrigeration is not recommended as it easily absorbs odors and deteriorates; store at room temperature away from light, dry and sealed.

Cold brew ratio 1:50, refrigerate for 6-8 hours; iced tea is made by cooling down hot brewed tea, avoid prolonged steeping which may cause bitterness.

Yes, we have relevant certifications, and we will place the certificate images in the product pictures. If you have higher requirements, you can also ask us for them.

No, the Black Tea Workshop only produces one type of tea, Zhengshan Xiaozhong, but to meet the needs of global users, we use supplies from other companies. We conduct in-depth investigations of these suppliers' tea leaves, processes, and tea gardens, and if they do not meet our standards, they will not be listed.

Upholding the principle of 'light smoke without overpowering the original aroma', pine smoke is used only as a background layer.

Core models are regularly tested, agricultural and weight are controlled according to national standards; some models have organic certification.

No fragrance or sugar is added; the aroma comes from the original leaves and the roasting process.

Different origins and varieties: Jin Jun Mei (Wuyi Qiao Mu), Qi Men (Anhui Qi Men), Bin Hong (Yunnan Da Ye Zhong), with varying aroma types and taste.

It is recommended to brew in small amounts lightly, or choose low caffeine/lightly fermented options, and reduce consumption in the evening.

You can apply for a return or exchange within 7 days of receiving the item, provided it does not affect secondary sales (customized products are excluded).

Select 'Need an invoice' when placing an order and complete the title; an electronic invoice can be reissued within 30 days.

It will be refunded to the original payment method within 1–3 working days after approval, based on the payment channel's processing time.

Generally, food items that have been opened and affect secondary sales are not supported for return; quality issues will be handled according to policy.

Some individual items offer samples, which may be included as a gift during promotional periods.

The minimum order quantity for regular gift boxes is about 100 sets, and the design to delivery takes about 7–15 working days, depending on the plan.

Yes, we provide blending suggestions and samples. Please contact customer service for details.

Supports writing greeting cards; scheduled delivery depends on logistics support arrangements.

Wholesale cooperation is supported. Tiered pricing and invoices can be provided, MOQ, payment, logistics, etc. will be based on the cooperation case. Please contact customer service for samples or quotes.

On-site inspections can be scheduled. Visits to the warehouse/sample room/some processes can be arranged, but restricted areas are not open. Weekdays 10:00-17:00, reservations must be made at least one day in advance.